Current Operating Status - Alaska VA Healthcare System
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Alaska VA Healthcare System


Current Operating Status

Situation Update

As of Monday, December 21, 2020 12:47 PM AKST


The Alaska VA Healthcare System (AVAHS) is preparing to receive 600 doses of the Moderna COVID-19 vaccine in Anchorage the week of Dec. 21-26. AVAHS will begin administering the vaccine as early as the week of Dec. 28.

All Veterans wanting the vaccine will be contacted by their health care team to schedule an appointment for vaccination. As the vaccine becomes available, it will be administered by appointment only.

Alaska’s record-breaking number of COVID-19 cases during the past month coupled with a significant increase in patients with COVID-19 requiring hospitalization are raising concerns about the health and well-being of Alaskan Veterans and our health systems’ capacity to treat them. That’s why we strongly encourage all Veterans to follow the guidelines that Governor Dunleavy established this week to stop the spread of the coronavirus.

The collective sacrifices of our Veterans are significant but we are asking Alaskan Veterans to answer the call again. Continue the success of the last nine months and be ever vigilant. Your efforts over the last nine months have saved lives and prevented Alaskan hospitals and clinics from being overwhelmed by patients critically ill with COVID-19, and for that, we and our health care workers caring for patients on the front lines are truly grateful.

We understand that people are tired and frustrated, but we must remain vigilant and prepared. We do not yet have a sure medical treatment to prevent or treat COVID-19 once a person is infected, so our best defense continues to be a good proactive offense.

Our VA health system in coordination with our state partners are committed to doing everything we can to provide care to all those who need us, and to that end, we are closely coordinating our efforts, in partnership with county, state and regional public health officials, to ensure we have adequate personnel, supplies, treatment space and equipment, but we urgently need your help by using our virtual services.

The Alaska VA has a robust virtual appointment system that can be coordinated by calling your primary care or mental health team and arranging a virtual appointment. COVID tests can be arranged through your primary care provider for symptomatic Veterans. Please call your Primary Care Team or the Veteran Triage line at 907-257-4710. In addition to the VA’s prescription mail out program, Veterans can at our Muldoon clinic can take advantage of our curbside medicine pick-up program – with program, you park in the comfort of your car in designated pharmacy pickup spaces and call the pharmacy at 907-257-4823 and our team can bring medications out to your vehicle.

Throughout this pandemic you need to protect yourself and others. Please stay home to the extent possible, wear a mask, perform hand hygiene and maintain physical distancing.

Thank you for your continued support.


Facility Status

Parent Facility
Anchorage VA Outpatient Clinic and Anchorage Regional Office Normal Hours
Community Based Outpatient Clinics
Fairbanks (Fort Wainwright), Alaska Normal Hours
Juneau VA Outreach Clinic, Alaska Normal Hours
The Alaska VA Healthcare System and VBA is fully operational.
Kenai, Alaska Normal Hours
Mat-Su (Wasilla), Alaska Normal Hours

Telephone Numbers

  • Emergency: 911
  • Veterans Crisis Line: 1-800-273-8255 (Press 1)
  • 24 Hour Nurse: Monday-Friday
    8:00 am-4:00 pm
    1-888-353-7574 x4710
    Evenings & Weekends
    1-888-353-7574, press 1, then 1 again
  • Change Your Appointment: Alaska VA Healthcare System & Regional Office
    907-257-4700, option 2, then 2 again
    Fairbanks CBOC
    907-361-6370, option 1
    Kenai CBOC
    907-395-4100, option 2
    Mat Su CBOC
    907-631-3100 or
  • Media Inquiries: 907-257-5460/5490 or 907-301-4160
  • National Veterans Helpline: 1-800-507-4571
  • Patient Locator: Not Available
  • Pharmacy Refill: 1-877-750-4790
  • Staff Locator: Not Available
  • Telephone Care: Monday-Friday
    8:00 am-4:00 pm
    1-888-353-7574 x4710
    Evenings & Weekends
    1-888-353-7574, press 1, then 1 again

Alaska Emergency Personnel

Sheryl Chesnutt, 907-257-7463
Chief Famcilities Management

COOP POC: Scott Kelter, 907-257-5460

Recorded Emergency Messages by Phone: 257-6900 or toll free at 1-888-353-7574, ext. 6900